10 Performance

The many, no one of whom taken singly is a good man, may yet taken
all together be better than the few, not individually but collectively, in the same way that a
feast to which all contribute is better than one given at one man’s expense

Chapter Case Study

  • New York Times overview of the “ditching” of US Airways Flight 1549
  • The consequences:  A story of the many children born to those who survived the flight.
  • An analysis of the work group that was tasked with raising the aircraft from the Hudson.

General Resources

  • The Dynamogenic Factors In Pacemaking And Competition, Norman Triplett’s original paper on what would eventually be known as social facilitation
  • Organizing Genius: The Secrets Of Creative Collaboration, By Warren Bennis And Patricia Ward Biederman, Chapter 1
  • Groups versus Individuals: Which Are Better? by Charles Pavitt, is a chapter from his online book Small Group Communication
  • Brainstorming provides a range of ideas and suggestions for making use of active group methods for generating creative solutions to problems.
  • Inside the Kaisha: Demystifying Japanese Business Behavior: Chapter 1, by Noboru Yoshimura and Philip Anderson, describes the use of groups in corporate Japan


  • Western Electric Bank Wiring Room. The Hawthorne Works, by Austin Weber, provides a brief overview of the studies of work performance conducted at the Western Electric factories. The women’s relay room was only one of several groups studied in this series, and the full studies are described in more detail at this site.
  • Saturday Night Live cast, by Geoffrey Hammil, at the website for the Museum of Broadcast Communication, provides basic background on the early history of the program and its cast.
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